Our Lady of Good Fountain
57370 Danne et 4 vents - Phalsbourg - 03 87 24 34 33
General terms and conditions of sale
The reservation is made by phone or email or fax or via the website, your personal data are used to process your request.
The reservation is guaranteed by a written confirmation from us and is considered as firm and definitive, unless cancelled in accordance with the cancellation conditions (see below).
The reservation is guaranteed according to the rates and conditions indicated for the period mentioned. The rates and conditions may not be renewed for subsequent reservations.
Terms of payment
Either by prepayment if the rate is non-refundable and non-cancellable, or by payment of a deposit of 30% at the time of order, the balance on the day of departure by check or credit card or bank transfer, or by credit card, ANCV check or cash on the day of departure according to the terms and conditions set out at the time of booking.
Conditions of cancellation
A reservation can be cancelled free of charge up to 2 days before the start date of the services, beyond this period, the 30% deposit will be kept and can be used as a deposit for a later reservation.
Mediations travel tourism :
After having referred to the service (after-sales, after travel) and in the absence of a satisfactory response or in the absence of response within 60 days, the customer may refer free of charge to the Tourism and Travel Ombudsman whose contact details and procedures for referral are available on its website www.mtv.travel